Support

Important Account Guidelines

To ensure proper ticket management and visibility for your office, it is essential

that each office use ONLY the PRIMARY office email address when accessing the Help Center / Support Portal.

Using ONE PRIMARY account ensures:

• All support and account-related tickets remain within ONE centralized portal

• Your team can easily monitor open and respond to requests

• Communication history remains organized and accessible

• Faster and more accurate support from our team

We strongly encourage offices to securely share the portal login with authorized team members responsible for:

• Submitting support requests

• Replying to technician updates

• Monitoring ticket status and communication

Through the Support Portal, your office will be able to:

• Submit Technical Support tickets

• Submit Account Support requests

• Track ticket progress in real time

• Communicate directly with our technicians

• Access Knowledge Base articles and documentation

For urgent matters requiring immediate assistance,

please continue contacting our office directly at

248-440-2334.

Remote Support and self-service Remote Access is available for Managed Services clients.

If you're trying to join a remote session, ask your Technician for the join link.

If you already have an account, click here to create a new Ticket or view your existing Tickets.

Creating your GLTS Support Portal account is easy.

Just click here to request your account.

Once your account is approved, you'll be able to click the button above to create a new Ticket at any time in the future.